FAQs
We’re sorry to hear you’re having trouble with one of our products. Rest assured, we’re here to make things right! Below are some frequently asked questions that might help.
If you still need assistance, feel free to reach out to us:support@evilgoodsco.com
Collapsible content
Where can I apply Tallow Balm?
Where can I apply Tallow Balm?
You can use Tallow Balm anywhere on your body, including your hands, face, and even the delicate areas around your eyes and lips.
What is the texture of your Tallow Balm?
What is the texture of your Tallow Balm?
Our Tallow Balm is whipped to achieve a creamy consistency without any harmful additives! It’s smooth, easy to spread, and non-greasy. Plus, a little goes a long way!
Is your Tallow Balm greasy?
Is your Tallow Balm greasy?
The whipped formulation reduces greasiness significantly. However, since it contains real tallow and olive oil, you may notice a slight oily feel. Most users quickly adapt and grow to love the texture! It provides the benefits of a traditional cream—without any synthetic ingredients.
What is the shelf life of your Tallow Balm?
What is the shelf life of your Tallow Balm?
Unlike conventional skincare products that contain preservatives to last indefinitely, our Tallow Balm is made with pure, natural ingredients and has a shelf life of 12 months. That’s plenty of time to enjoy its benefits! To maintain freshness, keep the jar sealed and store it in a cool place. Refrigeration can further extend its lifespan.
Why does my Tallow Balm vary in color, texture, or scent?
Why does my Tallow Balm vary in color, texture, or scent?
Because we use only natural ingredients, slight variations in color, consistency, and scent can occur from batch to batch. Just like coconut oil, Tallow Balm becomes firmer in cooler temperatures and softer in warmer conditions. If your balm melts due to heat, it may solidify with a different texture, but rest assured—it remains just as effective!
Why does my Tallow Balm have a scent other than essential oils?
Why does my Tallow Balm have a scent other than essential oils?
We don’t use synthetic fragrances, so you may notice a faint natural scent from the tallow itself. This is completely normal and a sign that you’re using a 100% chemical-free product.
My Tallow Balm isn’t as smooth as I expected. Why?
My Tallow Balm isn’t as smooth as I expected. Why?
Since this is a completely natural product, texture may vary. If your balm feels too firm, try warming it up by rubbing it between your hands before applying. If this doesn’t resolve the issue, please reach out to us—we’re happy to help.
What if I have a reaction to the Tallow Balm?
What if I have a reaction to the Tallow Balm?
Reactions are uncommon, but if you experience one, it could be due to your skin going through a detoxification phase—especially for the lips, which may feel drier initially. With continued use, many users find that their skin becomes healthier, softer, and more balanced. However, if you have a severe reaction, discontinue use and contact us.